Support Center

I haven't received my rewards yet, what should i do?

Last Updated: Dec 10, 2014 11:53AM EST
There are a couple reasons you may not have received your pledge rewards yet. And if you haven't recevied them yet, we'd like to make certain you do. 

Here are two things we can do to make sure you get your rewards right away:

1. Make sure you've filled out your backer survey. You can find it by logging into We can't fulfill rewards for any pledges that have uncompleted surveys. If you pledged via PayPal, you'll need to email us directly as stated in step 2 below. We will then directly email your backer survey to you.

2. If your survey was filled out but you still haven't received your rewards, please contact us at inquiries (at) and we'll figure out what happened and get those pledge rewards shipped out right away. You can also use the form below to email us directly. 


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