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I am a Hiveswap Kickstarter backer, and I never got my game download key. What do I do?

Last Updated: Sep 27, 2017 11:03AM EDT

Kickstarter backers who pledged $15 or more to our campaign are entitled to a download of the game. Humble Bundle was kind enough to send out backer keys to all our backers. If you didn’t get your backer key, we’re sorry about that! There are lots of backers to keep track of and we might have made a mistake. Here are a few things you can do, in this order:

1. First things first: check your spam folder to see if the email was tossed in there accidentally.

2. If you have changed your email address since pledging to our campaign, please try checking the email address you pledged with. It might be your old email account.

3. If neither of those worked, please email us by using this form to let us know we still owe you a key. Include your original backer email address, as well as your current email address in your message to us. If you can include your backer number, even better!

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