We can only accept exchanges on unworn and unwashed items, and exchanges must be made within 90 days of your original purchase date.
Here's how it goes:
Send the item in question back to us and include a note letting us know who you are and what you want to exchange the item for. Make sure to tell us the design, style (standard, men's or ladies', if applicable), and size you want. Give us the name that the order was placed under (if you did not order it yourself), and the order number on the packing slip if possible. This note is very important. If there is no note included, we are pretty much getting a giant mystery to solve and that is no good!
Send the item and note to:
What Pumpkin Studios - Exchanges
PO Box 651526
Miami, FL 33265
You will also need to pay the shipping costs for the new item. You can include a check or money order (payable to What Pumpkin Studios LLC) in the package you return to us or you can PayPal it to us. The shipping fees are as follows:
$5 for pins, necklaces, keychains, and single shirts
$8 for hoodies or multiple shirts
$6 for pins, necklaces, keychains, and shirts
$12 for hoodies
Once we receive this, your new item will be sent out as soon as possible.